RETURNS AND EXCHANGES
ALL SALES FINAL. We only exchange goods if they are defective or damaged or do not fit properly.
In circumstances where you consider a product defective or damaged, please contact us
at 403-887-4240 within 48 hours of receipt of order with details of the products and defect/damage.
If there is a discrepancy in size, an exchange may be issued for the same product, in a different size,
e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.
After 5 business days, all exchanges will incur a 15% restocking fee.
**Seasonal items are not eligible for exchange**
ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!
All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:
Palatability - Pet will not eat or does not like the taste of the food.
Quality - If there is a problem with quality of the product.
Safety – If a bag or can has a broken seal which has compromised the integrity of the food.
**If you order the incorrect diet or you no longer require the diet for your pet, there will be a 15% restocking fee incurred on the return** These diets will only be accepted on return if unopened and packaging is free from damage. Our Client Care team will be happy to confirm which diet your pet is currently on. Please feel free to call us @ 403-887-4240 prior to purchasing.
The above food returns will be applied as a credit to your clinic account and will NOT be reversed onto your credit card or returned in cash. We can assist you in ordering a more suitable diet directly and you can use your credit towards that purchase.
All inquiries regarding returns and/or exchange can be directed to the
Sylvan Lake Vet Clinic at 403-887-4240.
